Order Processing and Handling

This section explains how long it takes to prepare an order before it is handed to a courier. 

  • Processing Time: Most orders are processed within 3–5 business days.
  • Daily Cut-off: Orders received after 5:00 PM are typically processed the next business day.
  • Operational Days: Orders are processed Monday through Friday, excluding weekends and public holidays. 

Shipping Methods and Costs

Transparent pricing helps reduce cart abandonment and clarifies regional differences. 

  • Domestic Shipping (Pakistan): Delivery within Pakistan typically takes 3–5 working days. Standard flat rates for similar stores often range from Rs. 200 to Rs. 250 depending on the city (e.g., Karachi, Lahore, or Islamabad).
  • Free Shipping Threshold: Many stores offer free shipping on orders over a specific amount 5000 to 10000 incentivize larger purchases.
  • International Shipping: International delivery times vary by location, typically taking 6–10 business days. Customers are responsible for any import duties, taxes, or customs fees incurred. 

Delivery Estimates and Tracking

  • Estimated Timelines:
    • Major Cities (Karachi, Lahore, Islamabad): 3–4 business days.
    • Other Cities: 4–6 business days.
    • Remote Areas: 5–7 business days.
  • Order Tracking: Once an order is dispatched, customers will receive a confirmation email with a tracking number.
  • Service Interruptions: Delays may occur due to external factors like seasonal demand, weather, or carrier issues. 

Shipping Restrictions

  • Delivery Addresses: Orders can only be delivered to private addresses (home or work). Delivery to public places like cafes or streets is generally not permitted.
  • P.O. Boxes: Most couriers do not deliver to P.O. Boxes; a physical address is required for all shipments.
  • Cash on Delivery (COD): For COD orders, packages cannot be opened before payment is made to the delivery agent. Shopify +2

Damages and Missing Packages

  • Reporting Issues: Instruct customers to contact support at info@amirstore.com (or your specific support email) within 14 days if an item arrives damaged.
  • Documentation: Photos of the damaged packaging and product are often required to process claims.Â